ISO/PC 329
Consumer incident investigation guideline
Lignes directrices en matière d'analyse des incidents affectant les consommateurs
<p>Standardization in the field of consumer incident investigation.
</p><p>An international standard (guideline) to provide a general guide for
investigations of consumer incidents.
Consumer incidents are incidents where consumers suffer physical injury or
death in the process of using products, services, facilities or the things
related to them. Consumer incident investigation means an investigation
aiming to prevent incident recurrence, and to contribute to the safety of
consumers.</p>
<p>This document is intended to be beneficial to persons, groups, committees
or organizations of all types, such as private, public, and non-profit bodies,
regardless of the size of the organization which is investigating consumer
incidents.</p>
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