reference: ISO/PC 329
title: Consumer incident investigation guideline
scope: <p>Standardization in the field of consumer incident investigation.
  </p><p>An international standard (guideline) to provide a general guide for
  investigations of consumer incidents.
  Consumer incidents are incidents where consumers suffer physical injury or
  death in the process of using products, services, facilities or the things
  related to them. Consumer incident investigation means an investigation
  aiming to prevent incident recurrence, and to contribute to the safety of
  consumers.</p>
  <p>This document is intended to be beneficial to persons, groups, committees
  or organizations of all types, such as private, public, and non-profit bodies,
  regardless of the size of the organization which is investigating consumer
  incidents.</p>