reference: ISO/TC 351
title: Contact centers
title: Centres de contact
scope: <p>Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.</p>
  <p>Excluded: Relevant work within the scopes of the following committees:</p>
  <li>ISO/IEC JTC 1 Information technology</li>
  <li>ISO/IEC JTC 1/SC 40 IT service management and IT governance</li>
  <li>ISO/TC 176 Quality management and quality assurance</li>
  <li>ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies</li>
  <li>ISO/TC 290 Online reputation</li>
  <li>ISO/TC 312 Excellence in service</li>
  <li>ISO/PC 317 Consumer protection: privacy by design for consumer goods and services</li>
  <p>Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres</p>
scope: <p>Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.</p>
  <p>Excluded: Relevant work within the scopes of the following committees:</p>
  <li>ISO/IEC JTC 1 Information technology</li>
  <li>ISO/IEC JTC 1/SC 40 IT service management and IT governance</li>
  <li>ISO/TC 176 Quality management and quality assurance</li>
  <li>ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies</li>
  <li>ISO/TC 290 Online reputation</li>
  <li>ISO/TC 312 Excellence in service</li>
  <li>ISO/PC 317 Consumer protection: privacy by design for consumer goods and services</li>
  <p>Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres</p>
committeeLiaisons: ISO/TC 68
committeeLiaisons: ISO/TC 225
committeeLiaisons: ISO/TC 304
committeeLiaisons: ISO/IEC JTC 1/SC 40
committeeLiaisons: ISO/TC 228
committeeLiaisons: ISO/TC 321
committeeLiaisons: ISO/TC 176
committeeLiaisons: ISO/TC 312
committeeLiaisons: ISO/TC 290
committeeLiaisons: ISO/TC 344
committeeLiaisons: ISO/IEC JTC 1
committeeLiaisons: ISO/TC 283
committeeLiaisons: ISO/TC 315
committeeLiaisons: ISO/TC 344/SC 1
committeeLiaisons: ISO/TC 37