ISO/TC 344/SC 2
Courier services
Service express
<p>The standardization of operations, services, and management in the completion of express delivery services from the sender to the addressee. The term "express delivery" refers to the delivery activities completed by express delivery companies within the agreed time limits, primarily involving the delivery of letters and parcels to consumers to meet their delivery service needs. It excludes universal postal service obligations, postal products, and EMS.</p>
<p>It includes but not limited to:</p>
<li>Frameworks, principles, and terminology of express delivery;</li>
<li>Operational requirements for express delivery from the sender to the addressee;</li>
<li>Quality of express delivery services, safety requirements, and evaluation methods;</li>
<li>Guidelines for the application of new technologies in the express delivery industry.</li>

<p>The scope of the proposed TC does not cover the standardization covered by ISO/TC 122 (Packaging), ISO/TC 315 (Cold chain logistics), ISO/TC 321 (Transaction assurance in E-commerce), and ISO/TC 344 (Innovative logistics).</p>
<p>Note 1: Letter items include letters, correspondence, documents, certificates, securities, commercial contracts, customs declaration documents and other items sent in the form of a letter.</p>
<p>Note 2: Parcel items include personal belongings, gifts, online shopping products, items sold by individuals, government-apportioned supplies in emergency situations, test samples, and items sold by businesses.</p>