ISO/TC 351
Contact centers
Centres de contact
<p>Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.</p>
<p>Excluded: Relevant work within the scopes of the following committees:</p>
<li>ISO/IEC JTC 1 Information technology</li>
<li>ISO/IEC JTC 1/SC 40 IT service management and IT governance</li>
<li>ISO/TC 176 Quality management and quality assurance</li>
<li>ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies</li>
<li>ISO/TC 290 Online reputation</li>
<li>ISO/TC 312 Excellence in service</li>
<li>ISO/PC 317 Consumer protection: privacy by design for consumer goods and services</li>
<p>Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres</p>
<p>Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.</p>
<p>Excluded: Relevant work within the scopes of the following committees:</p>
<li>ISO/IEC JTC 1 Information technology</li>
<li>ISO/IEC JTC 1/SC 40 IT service management and IT governance</li>
<li>ISO/TC 176 Quality management and quality assurance</li>
<li>ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies</li>
<li>ISO/TC 290 Online reputation</li>
<li>ISO/TC 312 Excellence in service</li>
<li>ISO/PC 317 Consumer protection: privacy by design for consumer goods and services</li>
<p>Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres</p>
ISO/TC 68
ISO/TC 225
ISO/TC 304
ISO/IEC JTC 1/SC 40
ISO/TC 228
ISO/TC 321
ISO/TC 176
ISO/TC 312
ISO/TC 290
ISO/TC 344
ISO/IEC JTC 1
ISO/TC 354
ISO/TC 283
ISO/TC 315
ISO/TC 344/SC 1
ISO/TC 37
ISO/TC 352